Privacy Policy

Last updated: August 8, 2026

Granite Bike Works operates this website and online store, including the related information, content, features, tools, products, and services offered through the site.

This Privacy Policy describes how Granite Bike Works collects, uses, and discloses your personal information when you visit, use, make a purchase from, or otherwise communicate with us through our website and related services.

Our online store is powered by Shopify.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge the practices described in this policy.

Personal Information We Collect

The personal information we collect depends on how you interact with Granite Bike Works.

We may collect the following categories of information:

Contact Information

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and Transaction Information

• Products purchased, returned, or exchanged

• Order history

• Billing and shipping information

• Payment transaction information

• Order notes and communications

• Information needed to process returns, refunds, or warranty matters

Payment card information may be collected and processed by Shopify, payment processors, or other payment service providers used to complete your transaction.

Granite Bike Works does not need to directly store your complete credit card number in order to process purchases through our Shopify store.

Account Information

If customer accounts are available, we may collect information associated with your account, including:

• Name

• Email address

• Order history

• Account login information

• Saved addresses or preferences

Customer Support and Communications

When you contact us, we may collect information you provide in connection with:

• Product questions

• Compatibility or fitment questions

• Technical support

• Returns and refunds

• Warranty inquiries

• Order problems

• Emails or other communications

This information may include photographs, bike information, component information, serial numbers, diagnostic information, or other details you voluntarily provide to help us assist you.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Device information

• Browser type

• Network information

• Pages viewed

• Products viewed

• Referring websites

• Website interactions

• Shopping cart activity

• Cookie and similar technology information

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide order confirmations and updates

• Process returns, exchanges, and refunds

• Provide customer service and technical support

• Answer product, compatibility, and installation questions

• Maintain customer accounts

• Detect and prevent fraud or unauthorized transactions

• Maintain the security of our website and services

• Improve our website, products, services, and customer experience

• Maintain business and transaction records

• Comply with legal, tax, accounting, and regulatory requirements

• Enforce our policies and Terms of Service

• Send marketing communications where permitted by law and based on your preferences or consent when required

Shopify

Our store is hosted and powered by Shopify.

Shopify collects and processes certain personal information about customers and website visitors in order to provide its commerce platform and related services to Granite Bike Works.

Information you provide through our store may therefore be transmitted to and processed by Shopify and its service providers.

Shopify may process information in countries other than the country in which you live.

For more information about how Shopify processes personal information, please review Shopify's applicable privacy policies available through Shopify's website.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our services.

This may include disclosure to:

• Shopify

• Payment processors

• Shipping and delivery providers

• Website hosting and technology providers

• Customer support providers

• Fraud prevention and security providers

• Professional advisers such as accountants, attorneys, or consultants

• Government agencies or other parties when required by law

• Other service providers that help us operate Granite Bike Works

We may also disclose information in connection with a business transaction such as a merger, acquisition, financing, sale of assets, restructuring, or transfer of some or all of our business.

We may disclose information when we reasonably believe it is necessary to protect Granite Bike Works, our customers, another person, or our legal rights.

Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, understand website usage, maintain shopping carts and customer sessions, provide security, and improve the customer experience.

Depending on your location and our store configuration, you may be provided with options to manage certain cookie or privacy preferences.

Blocking or disabling some cookies may affect the functionality of the website.

Advertising and Analytics

Granite Bike Works may use analytics, marketing, or advertising services to understand how customers use our website, measure the effectiveness of our marketing, and improve our services.

These services may use cookies or similar technologies.

Where required by applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising, cross-context behavioral advertising, sale, or sharing.

Available privacy controls may be presented through the website or Shopify's customer privacy tools.

Email and Marketing Communications

If you sign up to receive marketing communications from Granite Bike Works, we may use your contact information to send product information, business updates, promotions, or other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

Even if you opt out of marketing communications, we may still send non-marketing communications relating to your orders, transactions, account, customer service requests, or other business matters.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The amount of time information is retained may depend on:

• Whether we need the information to maintain your account

• Whether the information relates to an order or transaction

• Warranty or customer support requirements

• Tax and accounting requirements

• Fraud prevention

• Legal or regulatory obligations

• The establishment, exercise, or defense of legal claims

When personal information is no longer reasonably required, it may be deleted or anonymized in accordance with our practices and applicable law.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, internet transmission, storage system, or electronic communication method can be guaranteed to be completely secure.

You are responsible for protecting any account credentials and passwords associated with your use of our services.

Children's Privacy

Granite Bike Works does not knowingly collect personal information from children for the purpose of selling products directly to them.

Our products and services are intended to be purchased by adults or by individuals legally permitted to enter into purchases in their jurisdiction.

If you believe a child has provided personal information to us improperly, please contact us.

Your Privacy Rights

Depending on where you live, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain information about how personal information is collected, used, or disclosed

• Obtain a copy of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Opt out of certain sales, sharing, or targeted advertising activities where applicable

• Appeal certain decisions relating to privacy requests where applicable

Privacy rights vary by jurisdiction and may be subject to exceptions or limitations under applicable law.

We will not discriminate against you for exercising privacy rights provided by applicable law.

California Privacy Rights

California residents may have additional rights under California privacy laws.

Depending on whether those laws apply to Granite Bike Works and to the particular information or processing activity involved, these rights may include:

• The right to know what personal information has been collected

• The right to request access to personal information

• The right to request correction of inaccurate personal information

• The right to request deletion of certain personal information

• The right to know certain information about disclosure, sale, or sharing of personal information

• The right to opt out of certain sales or sharing of personal information

• The right to limit certain uses of sensitive personal information where applicable

• The right not to receive discriminatory treatment for exercising applicable privacy rights

If Granite Bike Works becomes subject to additional disclosure, opt-out, or notice requirements based on its business activities, website technologies, or applicable legal thresholds, we will provide those notices and controls as required.

International Customers

If you access our services from outside the United States, your personal information may be processed or stored in the United States, Canada, or other countries in which Shopify or our service providers operate.

Privacy and data protection laws in those countries may differ from the laws where you live.

Where required, appropriate mechanisms may be used for international transfers of personal information.

Third-Party Websites and Services

Our website may contain links to websites, services, or products operated by third parties.

Granite Bike Works is not responsible for the privacy, security, or content practices of third-party websites or services.

We encourage you to review their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices

• Our products or services

• Website functionality

• Technology

• Legal or regulatory requirements

When we update this policy, we will revise the "Last updated" date shown at the top of the policy.

Material changes will be communicated as required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, contact us at:

Granite Bike Works
6242 Del Oro Road
Granite Bay, CA 95746
Email: info@granitebikeworks.com