Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be:

In the same condition that you received it
New, unused, and in resellable condition
Not installed, mounted, ridden, connected, programmed, modified, disassembled, or damaged
Free from installation marks, scratches, tool marks, or other signs of use
Returned with all original packaging, labels, documentation, hardware, accessories, and included components

You will also need the receipt or proof of purchase.

Items that have been installed, used, modified, damaged, or are otherwise no longer resellable as new are not eligible for return or refund.

To start a return, contact us at info@granitebikeworks.com.

Returns must be approved before being shipped back. Items sent back without first requesting a return will not be accepted.

Approved returns must be sent to:

Granite Bike Works
6242 Del Oro Road
Granite Bay, CA 95746

Customers are responsible for all return shipping costs unless the return is due to an incorrect item shipped by Granite Bike Works or another error on our part.

Original shipping charges are nonrefundable.

We strongly recommend using a trackable and insured shipping method. Granite Bike Works is not responsible for returned items that are lost or damaged during return shipping.

You can always contact us with return questions at info@granitebikeworks.com.

Damages, Defects, and Issues

Please inspect your order when you receive it.

Your item arrives damaged
You receive the wrong item
An item is missing from your order
You believe an item is defective

Please contact us before installing, modifying, disassembling, rewiring, programming, or attempting to repair a damaged or potentially defective item.

We will review the issue and determine the appropriate resolution.

Depending on the circumstances, this may include troubleshooting, replacement, exchange, warranty assistance, or refund.

Installed, Used, or Modified Items

Items that have been installed, mounted, ridden, connected, programmed, modified, disassembled, cut, rewired, or otherwise used are not eligible for a standard return.

Examples of nonreturnable condition include:

Installation or tool marks
Scratches, dents, or other damage
Damaged threads or mounting surfaces
Cut or modified wiring
Altered electrical connectors
Motors or electronics that have been installed or programmed
Missing packaging, hardware, accessories, or documentation
Damage caused by improper installation, handling, or use

Granite Bike Works reserves the right to inspect all returned merchandise before approving a refund.

If a returned item does not meet the requirements of this policy, the return may be declined and no refund will be issued.

Any cost required to return a declined return back to the customer will be the customer’s responsibility.

Exceptions and Nonreturnable Items

The following items cannot be returned:

Items marked Final Sale
Items sold As-Is
Custom-configured, modified, or special-order products
Gift cards

Please contact us before purchasing if you have questions about whether a specific item is returnable.

Exchanges

The fastest way to receive a different item is to return the original item in accordance with this policy and place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, customers may have the right to cancel or return an order within 14 days without providing a reason, as required by applicable law.

Returned merchandise must still be returned in the condition required by applicable law, along with proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.