Shipping policy

Shipping Policy

Last updated: August 8, 2026

Granite Bike Works ships orders from Granite Bay, California.

We work to process and ship orders quickly and provide tracking information whenever available.

Order Processing

Most in-stock orders are processed and shipped within 1 to 2 business days after the order is placed and payment is confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

Some orders may require additional processing time due to:

Product configuration or programming
Order verification
Special-order items
High order volume
Other circumstances outside our normal fulfillment process

If there is a significant delay with your order, we will make reasonable efforts to contact you.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Available shipping methods and rates may vary depending on:

Delivery location
Package size and weight
Product type
Carrier availability
Shipping service selected

Any free shipping promotions or offers will be subject to the terms shown at the time of purchase.

Delivery Estimates

Estimated delivery times shown at checkout are estimates only and are not guaranteed delivery dates.

Delivery times begin after the order has been processed and transferred to the shipping carrier.

Granite Bike Works is not responsible for carrier delays caused by weather, transportation disruptions, holidays, customs processing, incorrect addresses, or other circumstances outside our control.

Tracking

When tracking information is available, it will be provided after your order ships.

Please allow time for the carrier to scan and update the tracking information after the shipping label is created.

Customers are responsible for monitoring tracking information and making appropriate arrangements to receive their shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an address error, contact us immediately at info@granitebikeworks.com.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or an undeliverable shipment may be the customer's responsibility.

Lost or Delayed Packages

If your shipment appears to be significantly delayed or lost in transit, please contact us at info@granitebikeworks.com.

We will assist with reviewing the tracking information and, when appropriate, working with the shipping carrier regarding the shipment.

Carrier investigations and claims may require additional processing time.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

Check around the delivery location
Check with other household members, neighbors, or building management
Confirm that the shipping address on your order is correct
Contact the shipping carrier for additional delivery information

If you still cannot locate the package, contact us and we will help review the available shipping information.

Granite Bike Works is not responsible for theft or loss occurring after a package has been confirmed as delivered to the address provided with the order, except where otherwise required by law.

Damaged Shipments

Please inspect your order as soon as it arrives.

If an item arrives damaged, contact us as soon as possible at info@granitebikeworks.com.

Please include:

Your order number
Photos of the damaged item
Photos of the shipping box or packaging
Photos of any visible shipping damage

Please keep all packaging materials while the issue is being reviewed, as the carrier may require them for a shipping claim.

Do not install, connect, program, modify, or use a product that appears to have been damaged during shipping before contacting us.

International Shipping

Granite Bike Works may offer international shipping to select countries and regions.

International shipping availability, rates, and available services will be displayed at checkout when available.

International customers are responsible for any applicable:

Customs duties
Import taxes
Tariffs
Brokerage fees
Government charges
Other fees imposed by the destination country or shipping carrier

These charges are separate from the product and shipping charges paid to Granite Bike Works unless specifically stated otherwise at checkout.

Granite Bike Works does not control these charges and cannot predict their amount.

International customers are responsible for confirming that the products they order may legally be imported into their country.

Granite Bike Works is not responsible for delays caused by customs inspections, customs processing, import restrictions, or other international shipping procedures.

If an international shipment is refused, abandoned, or returned because of unpaid duties, taxes, import restrictions, or other customer-related circumstances, any shipping, return shipping, customs, brokerage, or related costs may be deducted from any refund for which the order is otherwise eligible.

Product Shipping Restrictions

Certain products may be subject to carrier, destination, regulatory, or shipping restrictions.

If we are unable to ship a product to your location, we will contact you regarding the order and provide an appropriate resolution.

Returns

Returns are governed by our separate Return & Refund Policy.

Customers are responsible for return shipping costs for standard returns unless the return is due to an incorrect item shipped by Granite Bike Works or another error on our part.